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How do I return a 'bad' Auto or Home lead?

You have 7 calendar days from the date your lead was delivered to submit a lead for credit. State Farm agents must submit their return requests through eCRM.

To submit a return, please follow the steps below.

  1. Select 'Leads' on the top left corner of your ZipQuote Exchange account
  2. Select the grey 'Request a Return' button, it has two arrows pointing in opposite directions 
  3. Choose your return reason from the drop down provided (select the one that matches closest to your return reason)

You are able to request a return based on the following return reasons

    • Disconnected Number
    • Number does not match lead name
    • Claims they did not request information online
    • Language Barrier
    • Fax Machine
    • Already insured with my company
    • Received this lead in last 30 days
    • Test lead
    • Bogus name
    • Younger than 18 years old
    • Not a US citizen or permanent resident
    • Does not meet order filter

*Not applicable to Health Leads.

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  • 10-Mar-2020
  • 2898 Views